REFUND POLICY

Thank you for choosing Magnolia Home. We take immense pride in our craftsmanship and service. Please review our policies regarding standard returns, damages, and bespoke orders below.

I.               Standard Returns & Exchanges

       i.          We offer a 7-day return window for our ready-made, standard stock items. You have 7 calendar days from the date you receive your item to request a return. To qualify, the item must be in its original, pristine condition, unused, unworn, with all original tags attached, and in its original packaging. You must also provide a valid receipt or proof of purchase.

     ii.          To initiate a return, contact our support team at WeCare@magnoliahomepk.com  for prior authorization. Items sent back without approval will not be accepted. Once authorized, ship the item to: Magnolia Home, Suite 211, 2nd Floor, Eden Heights, 6 Main Jail Road, Gulberg, Lahore, Punjab. Return shipping fees and liabilities are the sole responsibility of the customer, except where the item was delivered damaged, defective, or incorrectly supplied. Original delivery and handling charges are strictly non-refundable.

   iii.          The fastest way to exchange an eligible stock item is to return it for a refund and place a separate, new order for the desired piece simultaneously. Please note that clearance items, sale items, gift cards, perishable goods, and hazardous materials are strictly excluded from returns. Approved refunds will automatically be issued to your original payment method within 10 business days. If you have not received your approved refund within 15 business days, please contact our finance team.

II.            Damages, Defects, and Artisanal Variations

       i.          Please thoroughly inspect your order immediately upon delivery. In the rare event that an item arrives damaged, defective, or incorrect, you must contact us at WeCare@magnoliahomepk.com  within 48 hours of delivery, providing detailed descriptions and clear photographic evidence. Upon verification of a manufacturing defect or transit damage, Magnolia Home will, at its sole discretion, repair or replace the item. Damage or defect claims do not entitle the customer to a monetary refund; the exclusive remedy is repair or replacement.

     ii.          Because every Magnolia Home piece is meticulously handcrafted, minor natural variations in wood grain, colour tone, texture, natural leather markings, and hand-applied finishes are expected characteristics of artisanal furniture and do not constitute manufacturing defects.

III.         Bespoke & Made-to-Order Items

       i.          Bespoke items, including any piece manufactured to customer-specified dimensions, materials, finishes, upholstery, or custom engravings, are crafted exclusively for you and cannot be resold. Consequently, all bespoke and made-to-order items are strictly non-returnable, non-exchangeable, and non-refundable.

     ii.          Orders are formally confirmed only upon receipt of a 50% advance payment and written approval of design specifications (including via email or WhatsApp). Once materials are procured or production begins, this advance payment is entirely non-refundable. You may cancel a bespoke order within 48 hours of your advance payment, provided production has not yet commenced.

   iii.          The remaining 50% balance must be settled in full prior to dispatch or handover, and legal ownership of the goods remains with Magnolia Home until full payment is cleared. If the outstanding balance is not settled within 14 days of our notification that your piece is complete, or if delivery of a conforming item is refused, the advance payment will be permanently forfeited to cover material, labour, and storage overheads. Magnolia Home reserves the right to resell or dispose of the piece without further liability.